1. Preferably experience with any PMS programs 有处理PMS系统的经验。 2. Preferably experience with any GXP programs 有处理GXP系统的经验。 3. Handle fax and messages per outlined procedures. 按照程序处理客人的传真和留言。 4. Have knowledge of hotel rates, discounts, and how to handle each. 了解并知道如何处理与酒店房价和折扣相关的问题。 5. Constantly updates himself/herself with local activities and current events in order to provide guests with information. 对本地所举办的各项活动及会议信息随时更新，从而向客人提供实时信息。 6. Be able to give accurate directions and information regarding the immediate and city transportation information. 能向客人提供准确的城市交通信息。 7. Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures. 运用礼貌并适当的电话礼仪接听客人的电话，并对客人提出的合理要求提供最好的服务。